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open predict protein does not seem to be working

Richard Friedman 5 år siden • opdateret af webmaster 5 år siden • 1

Dear Burkhard,


I hope that  you and your family are well in the corona virus crisis. My students have been trying to use open predict protein and the screen goes blank and stays blank after 20 minutes. Is the service still available? If so, how long should they wait.

Thanks and best wishes,

Rich

Richard Friedman

Columbia University

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webmaster 5 år siden

Hi Rich,

This is Burkhard's administrator writing - As far as I know, everyone is still alright, although life has changed a bit due to the crisis. I'm happy to see your students are using the website! It appears some-one/-thing overloaded the webserver, which caused it to run out of resources. The blank screen was a result of a timeout being reached on the server side. The service is back up again, and available for your students to use. Please have some patience waiting for results to load, as the server is somewhat busy these days.

Cheers,

Tim

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webmaster 5 år siden

Hi Rich,

This is Burkhard's administrator writing - As far as I know, everyone is still alright, although life has changed a bit due to the crisis. I'm happy to see your students are using the website! It appears some-one/-thing overloaded the webserver, which caused it to run out of resources. The blank screen was a result of a timeout being reached on the server side. The service is back up again, and available for your students to use. Please have some patience waiting for results to load, as the server is somewhat busy these days.

Cheers,

Tim

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