0
Завершен

ERROR NOT returning a prediction for the peptide i sent. it seems that the system encountered an error.

15068733532 3 года назад обновлен webmaster 3 года назад 1

NOT returning a prediction for the peptide you sent. it seems that the system encountered an error.

Ответ

Ответ
Завершен

Thanks for your feedback.


We are aware of the situation and waiting for our upstream sequence-alignment provider to repair the issue.


PredictProtein first runs an alignment on the submitted sequence, before any of the subsequent methods are run.


Until the upstream provider has repaired their systems, we'll have to be patient and wait.


In the meantime, any already-computed sequence result sets are available from our local database. The current issue only involves sequences for which we have no results. After they are computed, the results are stored in our database.

Ответ
Завершен

Thanks for your feedback.


We are aware of the situation and waiting for our upstream sequence-alignment provider to repair the issue.


PredictProtein first runs an alignment on the submitted sequence, before any of the subsequent methods are run.


Until the upstream provider has repaired their systems, we'll have to be patient and wait.


In the meantime, any already-computed sequence result sets are available from our local database. The current issue only involves sequences for which we have no results. After they are computed, the results are stored in our database.

Сервис поддержки клиентов работает на платформе UserEcho