
0
Виконано
ERROR NOT returning a prediction for the peptide i sent. it seems that the system encountered an error.
NOT returning a prediction for the peptide you sent. it seems that the system encountered an error.
Відповідь

Відповідь
Виконано
Thanks for your feedback.
We are aware of the situation and waiting for our upstream sequence-alignment provider to repair the issue.
PredictProtein first runs an alignment on the submitted sequence, before any of the subsequent methods are run.
Until the upstream provider has repaired their systems, we'll have to be patient and wait.
In the meantime, any already-computed sequence result sets are available from our local database. The current issue only involves sequences for which we have no results. After they are computed, the results are stored in our database.
Служба підтримки клієнтів працює на UserEcho
Thanks for your feedback.
We are aware of the situation and waiting for our upstream sequence-alignment provider to repair the issue.
PredictProtein first runs an alignment on the submitted sequence, before any of the subsequent methods are run.
Until the upstream provider has repaired their systems, we'll have to be patient and wait.
In the meantime, any already-computed sequence result sets are available from our local database. The current issue only involves sequences for which we have no results. After they are computed, the results are stored in our database.